Shipping Policy
At Al-Kiah Tobacco Manufacturing Pvt. Ltd., every order is handled with precision and care to ensure a smooth and reliable delivery experience. Please review the details below for complete clarity on our shipping process.
Domestic Shipping (India)
We offer seamless delivery across India for all our products.
Orders are typically processed within 1 business day. During peak periods, festive seasons, or promotional events, processing timelines may vary slightly.
Once dispatched, deliveries are completed within 4–7 business days.
For customers seeking faster delivery, express shipping options are available at an additional cost.
We offer complimentary shipping on orders above INR 2000. For orders below this value, applicable shipping charges will be calculated at checkout.
Cash on Delivery (COD)
Cash on Delivery is available for your convenience at a nominal fee of INR 100.
To ensure secure and efficient delivery, a small advance payment may be requested during order confirmation. This amount will be adjusted against your final payable amount at the time of delivery.
In the event that a COD order is returned due to unavailability or refusal, the advance payment will be non-refundable.
International Shipping
We are pleased to offer worldwide shipping to our customers.
International orders are dispatched within 3–4 business days after confirmation.
Estimated delivery timelines:
- Urban locations: 10–12 business days
- Remote locations: 20–25 business days (may vary depending on region)
Please note that customs duties, import taxes, and local charges are the responsibility of the customer and are not included in our shipping fees.
In case of any changes to international shipping costs, our team will notify you via email or WhatsApp prior to dispatch.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
You can monitor your shipment in real-time using the provided tracking link.
Delays & Communication
While we strive for timely delivery, certain factors such as logistics constraints, weather conditions, or unforeseen circumstances may occasionally cause delays.
In such cases, our team will proactively keep you informed via email or WhatsApp.
Address Accuracy
Customers are requested to provide complete and accurate shipping details at the time of placing the order.
Orders delayed or returned due to incorrect or incomplete addresses may incur additional re-shipping charges.
Lost or Damaged Shipments
Once an order is marked as delivered by the courier, Al-Kiah Tobacco Manufacturing Pvt. Ltd. is not liable for lost or stolen packages.
If you suspect an issue, we recommend contacting the courier service directly and filing a report with the relevant authorities.
In case of a damaged product, please notify our support team within 24 hours of delivery with clear supporting images for prompt resolution.
Returns & Exchanges
For detailed information on returns or exchanges, please refer to our Refund & Return Policy.
Customer Support
For any shipping-related assistance, our team is here to help:
Email: support@alkiah.com
WhatsApp: 8240626456
Support Hours: Monday to Saturday, 10 AM – 6 PM IST
We appreciate your trust in Al-Kiah. Every order you place is a part of our commitment to quality, authenticity, and a refined customer experience.